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Service Desk Associate

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Service Desk Associate in Ahmedabad - Gujarat

  • Tata Consultancy Services
  • Full time
  • Email
  • Ahmedabad - Gujarat
  • 06/06/2024
  • Report

Key Responsibilities: • Opens, logs, prioritizes, assigns, and closes calls logged. • Asks the End User for all relevant information concerning the call made or issue reported. • Attempts to resolve the defined inquiries while on the telephone, to meet the agreed upon Service Level for First Call Resolution. • Routes the enquiries to Resolver Groups as appropriate. • Re-routes misdirected calls. • Escalates tickets which have not been resolved by SD. • Provides status and updates on tickets to authorized users. • Reopens Ticket / Creates new ticket to follow up if the user indicates that the inquiry was not resolved to their satisfaction.

₹ 2.5 Lakhs to ₹ 20.9 Lakhs PA



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