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Service desk

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Service desk in remote

  • Tata Consultancy Services
  • Full time
  • Email

A Service Desk Analyst for freshers is a customer-focused role responsible for providing technical support and resolving technical issues for clients over the phone, email, or chat. The key responsibilities for this role typically include: 1. Responding to technical support requests from clients and providing first-level support 2. Troubleshooting and resolving technical issues, such as software and hardware problems, network issues, and printing problems 3. Documenting customer interactions and problems in a ticketing system 4. Escalating complex technical issues to higher-level support teams 5. Maintaining a high level of customer service and building positive relationships with clients 6. Keeping up-to-date with new technologies and products to enhance support capabilities

₹ 2.8 Lakhs to ₹ 13.8 Lakhs PA



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