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Tcs Hiring For Voice Customer Service Role

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Tcs Hiring For Voice Customer Service Role in Mumbai-Maharashtra

  • Mumbai-Maharashtra
  • 06/06/2024
  • Report

TCS Hiring for Voice - Customer Service role! Work Location: Olyumpus , Thane, Mumbai (WFO Only) Shift: 24.7 working environment along with early morning shift & night shift. : Care Agents takes calls or process chats from customers who expect answers and resolutions addressing any concerns the latter might have. Care Agents may be assigned inbound and outbound calls to and from customers or may be assigned to use digital platforms to engage with customers via chats or instant messaging. Required Competencies Customer Service skills Communication skills Sales skills- For Cross Sell on calls Key Accountabilities Depending on the Line of Business the agent is certified to take calls, he/she should: Advise the customer that he/she can assist the customer and confirm if that is his/her only enquiry for the day. Ask effective/probing questions. Always follow the BPP (Best Practice Procedures) and Kit Refer to the Care & Resolutions Decision Matrix on every call.

7 lakh per annum



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